Frequently asked questions
What is FoodAzma Customer Care Number?
We value our customer’s time and hence moved away from a single customer care number to a comprehensive chat-based support system for quick and easy resolution. You no longer have to go through the maze of an IVRS call support. Just chat with us. A customer care executive will be assigned to you shortly. You can also email us your issue on email@example.com or Call Directly 9127565365
I want to provide feedback
Yes! You Can Provide Your Feedback by mailing us at firstname.lastname@example.org
I want to cancel my order
We will do our best to accommodate your request if the Instant order is Not made.
Will FoodAzma be accountable for quality/quantity?
Yes FoodAzma takes the responsibility of both Quality and Quantity of the food which is provided to you exclusively From FoodAzma Mega Kitchens. However in case of issues with the quality or quantity, kindly submit your feedback and we will try to Resolve it.
Is there a minimum order value?
We have no minimum order value and you can order for any amount.
Do you charge for delivery?
Delivery fee varies from city to city and as per the Delivery Loaction.
How long do you take to deliver?
Standard delivery time varies with the locations selected and prevailing conditions. Once you select your location, an estimated delivery time is mentioned for each Area of Oprational Citys.
What are your delivery hours?
Our delivery hours vary for different locations. Stander Delivery hour of FoodAzma is 10:30 AM to 11:30PM
Can I order from any location?
Orders are accepted only in those locations where FoodAzma is actively operating.
Do you support bulk orders?
Yes We support bulk orders.
I want an invoice for my order
generally Invoice is genarated automatically, if in any cases invoice is not genarated you can mail us at email@example.com
What is FoodAzma Kill Hunger Mission ?
"Kill Hunger" is an initiative taken by team FOODAZMA which focuses on feeding the street kids/ beggars/ ragpickers and abandoned street dogs. We provide fresh meals to our consumers everyday and hence the remaining food after delivery is donated directly to the needy and hungry one's. FOODAZMA is not just a profit seeking organisation, it also carries a very noble intention of feeding the hunger of the needy people. Our monthly meal subscribers can donate the meals which aren't taken by them for any reason
Hence, each one of them is a donor and a soldier of our Kill Hunger Mission.
Our end goal is to see an India where nobody sleeps hungry.
Is FoodAzma India's Best and Low Price Food Provider?
Yes,FoodAzma.com is Indias Leading and Low Cost Daily Meal Provider beacuse #FoodMatters .FoodAzma Provides daily meal at a very low price considering both Quality & Quantity.
Cancellations and Refunds
a) As a general rule you shall not be entitled to cancel your order once placed. You may choose to cancel your order only within five-minute of the order being placed by you. However, subject to your previous cancellation history, FoodAzma reserves the right to deny any refund to you pursuant to a cancellation initiated by you even if the same is within five-minute. b)If you cancel your order after one minute of placing it, FoodAzma shall have a right to charge you 100% of the order amount as the cancellation fee , with a right to either not to refund the order value in case your order is prepaid or recover from your subsequent order in case your order is postpaid, to compensate our restaurant/merchants and delivery partners. c)FoodAzma reserves the right to charge you cancellation fee for the orders constrained to be cancelled by FoodAzma for reasons not attributable to FoodAzma, including but not limited to: i)in the event if the address provided by you is either wrong or falls outside the delivery zone; ii) failure to contact you by phone or email at the time of delivering the order booking; iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or iv) unavailability of all the items ordered by you at the time of booking the order. However, in the unlikely event of an item on your order being unavailable, FoodAzma will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund to an amount upto 100% of the order value. d)In case of cancellations for the reasons attributable to FoodAzma or delivery partners, FoodAzma shall not charge you any cancellation fee.