Frequently asked questions

What is FoodAzma Customer Care Number?


We value our customer’s time and hence moved away from a single customer care number to a comprehensive chat-based support system for quick and easy resolution. You no longer have to go through the maze of an IVRS call support. Just chat with us. A customer care executive will be assigned to you shortly. You can also email us your issue on foodazmaofficial@gmail.com or Call Directly 9127565365




I want to provide feedback


Yes! You Can Provide Your Feedback by mailing us at foodazmaofficial@gmail.com or Through Social Media Platfrom Facebook | faceboock.com/Foodazma Instagram | instagram.com/foodazmaofficial/ Twitter | twitter.com/FoodAzma




I want to cancel my order


We will do our best to accommodate your request if the Instant order is Not made. Instant Order will Only be Canceld if you cancel it within 5 Min. Bulk Orders Cant be canceld once it is booked .Daily Meal Can't be canceld once your plan is activated,If you are not available to receive the food then your food will be donated for "Mission Kill Hunger"to support the needy people.Please note that we will have a right to charge a cancellation fee up to full order value to compensate our Kitchen and delivery partners if your order has been confirmed.




Will FoodAzma be accountable for quality/quantity?


Yes FoodAzma takes the responsibility of both Quality and Quantity of the food which is provided to you exclusively From FoodAzma Mega Kitchens. However in case of issues with the quality or quantity, kindly submit your feedback and we will try to Resolve it.




Is there a minimum order value?


We have no minimum order value and you can order for any amount.




Do you charge for delivery?


Delivery fee varies from city to city and as per the Delivery Loaction.




How long do you take to deliver?


Standard delivery time varies with the locations selected and prevailing conditions. Once you select your location, an estimated delivery time is mentioned for each Area of Oprational Citys.




What are your delivery hours?


Our delivery hours vary for different locations. Stander Delivery hour of FoodAzma is 10:30 AM to 11:30PM




Can I order from any location?


Orders are accepted only in those locations where FoodAzma is actively operating.




Do you support bulk orders?


Yes We support bulk orders. In order to provide all customers with a great selection and to ensure on time delivery of your meal, we reserve the right to limit the quantities depending on supply.




I want an invoice for my order


generally Invoice is genarated automatically, if in any cases invoice is not genarated you can mail us at foodazmaofficial@gmail.com




What is FoodAzma Kill Hunger Mission ?


"Kill Hunger" is an initiative taken by team FOODAZMA which focuses on feeding the street kids/ beggars/ ragpickers and abandoned street dogs. We provide fresh meals to our consumers everyday and hence the remaining food after delivery is donated directly to the needy and hungry one's. FOODAZMA is not just a profit seeking organisation, it also carries a very noble intention of feeding the hunger of the needy people. Our monthly meal subscribers can donate the meals which aren't taken by them for any reason
Hence, each one of them is a donor and a soldier of our Kill Hunger Mission.
Our end goal is to see an India where nobody sleeps hungry.




Is FoodAzma India's Best and Low Price Food Provider?


Yes,FoodAzma.com is Indias Leading and Low Cost Daily Meal Provider beacuse #FoodMatters .FoodAzma Provides daily meal at a very low price considering both Quality & Quantity.





Legal

Terms of Use


These terms of use (the "Terms of Use") govern your use of our website www.FoodAzma.com(the "Website") and our "FoodAzma" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Services"). Please read these Terms of Use carefully before you download, install or use the Services. If you do not agree to these Terms of Use, you may not install, download or use the Services. By installing, downloading or using the Services, you signify your acceptance to the Terms of Use and Privacy Policy (being hereby incorporated by reference herein) which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.




Privacy Policy


We (FoodAzma ) are fully committed to respecting your privacy and shall ensure that your personal information is safe with us. This privacy policy sets out the information practices of www.FoodAzma.com ("Website") including the type of information is collected, how the information is collected, how the information is used and with whom it is shared. Reference to "you" in this Privacy Policy refers to the users of this Website whether or not you access the services available on the Website or consummate a transaction on the Website. By using or accessing this Website, you agree to the terms and conditions of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use (being incorporated by reference herein). If you do not agree with the terms and conditions of this Privacy Policy, please do not proceed further or use or access this Website.




Cancellations and Refunds


a) As a general rule you shall not be entitled to cancel your order once placed. You may choose to cancel your order only within five-minute of the order being placed by you. However, subject to your previous cancellation history, FoodAzma reserves the right to deny any refund to you pursuant to a cancellation initiated by you even if the same is within five-minute. b)If you cancel your order after one minute of placing it, FoodAzma shall have a right to charge you 100% of the order amount as the cancellation fee , with a right to either not to refund the order value in case your order is prepaid or recover from your subsequent order in case your order is postpaid, to compensate our restaurant/merchants and delivery partners. c)FoodAzma reserves the right to charge you cancellation fee for the orders constrained to be cancelled by FoodAzma for reasons not attributable to FoodAzma, including but not limited to: i)in the event if the address provided by you is either wrong or falls outside the delivery zone; ii) failure to contact you by phone or email at the time of delivering the order booking; iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or iv) unavailability of all the items ordered by you at the time of booking the order. However, in the unlikely event of an item on your order being unavailable, FoodAzma will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund to an amount upto 100% of the order value. d)In case of cancellations for the reasons attributable to FoodAzma or delivery partners, FoodAzma shall not charge you any cancellation fee.




Terms of Use for FoodAzma ON-TIME / Assured


These terms of use (the "Terms of Use") that govern your use of our service FoodAzma ON-TIME / Assured ("ON-TIME" / "Assured") on our website www.FoodAzma.com (the "Website") and our FoodAzma application for mobile and handheld devices (the "App"). The services on ON-TIME / Assured available on our Website and the App are jointly referred to as the "On-Time Delivery". Please read these Terms of Use carefully before you use the Services. If you do not agree to these Terms of Use, you may not use the Services. By using the Services, you signify your acceptance to the Terms of Use and Privacy Policy (incorporated by reference herein) and creates a legally binding arrangement to abide by the same.